HOW CAN WE HELP?
1. YOU CANNOT ACCESS THE PLEDGE MANAGER
: If you keep getting the error message 'No account was found", please complete this form: Problems accessing the Pledge Manager.2. FREEBIES
: If you are entitled to a free set of FREEBIES and you CANNOT add them to your cart, simply
3. TGG1 RETURNING BACKER
- Sign in
- Go to 'My Account' and click on 'View Messages'
- There, 'Send a message' that says 'I am entitled to 1 set of Freebies; can you please add them to my Rewards Selection?'
- That's it! We will update your Rewards and send you a new 'invoice' to confirm the add. Please allow us a few days to do this.
: If you pledged on TGG1 and want your Free Heroine ($10 at KS pricing), please review this form: TGG1 RETURNING BACKERS
4. CHANGE OF ADDRESS
: Moving? Already moved? Complete this form: ADDRESS CHANGES
. Do NOT update your address in the Pledge Manager, it will have NO effect on your future shipment(s).5. OTHER
: If you
• mistakenly paid EVERYTHING with Paypal and did NOT use your Store Credit, or
• want to CHANGE or INCREASE your Rewards Selection, or
• have any OTHER question,
Page last updated November 17, 2016