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EN: How does the Pledge Manager work?

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EN: How does the Pledge Manager work?

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WELCOME TO THE TGG2 PLEDGE MANAGER!

The Pledge Manager may NOT be open FOR YOU yet. Look at this schedule to see if it is open for you.
You CANNOT SIGN IN or GET A PASSWORD until we OPEN the Pedge Manager for you.

The Pledge Manager is very user-friendly, like a real regular webshop, but with restricted access. 

QUICK START

  1. AFTER you pay for your shipping fee, we create an account for you here on tgg2ks.com. Then, we add your email to the Pledge Manager and give you access to the miniatures.
  2. After Dec. 24 2016: Your Pledge Allowance/Store Credit equals = the funds your pledge level gives you to spend + any extra funds you may have added. Shipping on tgg2ks.com is now Free.
    Before Dec 24, 2016: Your Store Credit equals = the funds your pledge level gives you to spend + any extra funds you may have added + the shipping fee you purchased on shiptgg2.com. You will need to pay for shipping when you checkout on tgg2ks.com.

Key steps to follow:

  1. DO NOT Create an Account
    Click on Sign in, then, click on 'Forgot your Password'.
    Enter the email address you used to pay for your shipping fee, and click on Continue.
    Wait for your password to be sent to you, and then SIGN IN.

  2. IF NO account is found with your email address:
    Double-check your email address.
    Make sure your shipping fee has been paid at shiptgg2.com
    Make sure you wait for us to update your account (see schedule).
    If this does't work, please fill out this form and we will take care of this.

  3. Once you're signed in, look at your Store Credit (on the lower left handside of the page) to see what you already have to spend. This is your Pledge Allowance
    After Dec. 24 2016: Your Pledge Allowance/Store Credit equals = the funds your pledge level gives you to spend + any extra funds you may have added. Shipping on tgg2ks.com is now Free.
    Before Dec 24, 2016: Your Store Credit equals = the funds your pledge level gives you to spend + any extra funds you may have added + the shipping fee you purchased on shiptgg2.com. You will need to pay for shipping when you checkout on tgg2ks.com.

  4. You CAN spend MORE than what you pledged. Just ADD ALL that you want to your cart.

  5. Spend ALL your Store Credit BEFORE you Checkout.

  6. Don't forget to add the Freebies (you will only see them if you pledged at Lieutenant Box level or above).

  7. When you Checkout, 'Pay with your Store Credit' then, if you spent above it, 'Proceed to Payment' where you'll be able to pay with Paypal (if available) or a Credit Card.

These steps are explained in greater details below, with lots of additional info.

***WARNING***

  • If, after you SIGN IN, you don't see any miniatures, DON'T PANIC :) It only means that we have not yet collected your shipping feeAccess to the miniature section of the Pledge Manager is restricted until your Shipping Fee is paid up.
  • The Pledge Manager closed on July 25 August 10, 2016. It has reopened Dec. 24, 2016 and will close in early February 2017.
    For many logistical reasons, there are presently no plans to re-open the Pledge Manager after that. So please make sure you've selected your rewards before that date.

  • You should only Checkout ONCE from the Pledge Manager because every time you go through checkout, you will get charged for shipping.
    However, you can fill up your cart, log out, log in a few days later, change your selection, etc. As long as you don't clear your cookies, your selection should be remembered.

  • Before you proceed to Checkout, make sure you've spent your entire Store Credit. 
    Once you finalise the checkout process, your Reward Selection is finished.
  • You can get more minis than what your Store Credit allows: just add everything you want to your cart. At checkout time, you'll first pay your total amount due with your Store Credit, then, you will be directed to a payment page to pay for the rest. 

  • There is a Live Chat ASK US ANYTHING window at the bottom right of this website to contact us direcly online.
    When we are not in the office, you can use it to leave us a message.

HOW TO USE THE PLEDGE MANAGER

Step 1 – SIGN IN

Summary: To Sign In for the first time, you'll need to use your Kickstarter email address (or your Paypal email address if you pledged with Paypal) and proceed as if you had lost your password. By following a standard procedure for recreating a new password, you'll be able to log into your personal Pledge Manager account.

To enter the Pledge Manager for the first time, you must SIGN in.
DO NOT CREATE AN ACCOUNT!!!!!!
We already have created an account for you, you just need to reset its password.

01-sign-in-button.jpg

Do the following:

  • Click on SIGN IN, at the top of the page
  • On the new page, click on 'Forgot your password?'

02-forgot-password.jpg

  • On the new page, in the Email Address field, type your Kickstarter email address (or your Paypal email address if you pledged via Paypal) and click on 'Continue'.
  • Follow the instructions to create a new password.
  • You will then be able to sign in.

 What could go wrong:

  • Occasionally, some mail servers (like gmail) may take up to 15 minutes to send you your password instructions
  • If you get this message “No account was found with the email address xxxxxx@xxxx.com. Double check your email address and try again”, either you used the wrong email address, or else there is a problem with your account.

    If this does't work, please fill out this form and we will take care of this.


Step 2 – YOUR STORE CREDIT

As soon as you sign in, on the lower left of the page, you will see that you have you very own 'store credit' based on the amount you pledged:

tgg2ks-03-store-credit-small2.jpg



Your Store Credit:

After Dec. 24 2016: Your Pledge Allowance/Store Credit equals = the funds your pledge level gives you to spend + any extra funds you may have added. Shipping on tgg2ks.com is now Free.
Before Dec 24, 2016: Your Store Credit equals = the funds your pledge level gives you to spend + any extra funds you may have added + the shipping fee you purchased on shiptgg2.com. You will need to pay for shipping when you checkout on tgg2ks.com.


Step 3 – SPENDING YOUR STORE CREDIT + GETTING THE FREEBIES

You can spend your Store Credit on anything you see in the shop! 

If you pledged at Lieutenant Box ($175 or above), you will see the Freebies category:
→ Make sure you ADD THE FREEBIES ITEM to your cart. 
You will see that the cost is $0.00, as the Freebies do NOT reduce your Store Credit.
Don't forget! If you don't add the Freebies, you can't get the Freebies...


Step 4 – INCREASING YOUR PLEDGE / GETTING MORE STUFF

Want to increase your pledge to get more minis?
No problem! Just add everything you want into your cart and pay for the additional items at checkout.


Step 5 – PROCEED TO CHECKOUT

Please note: You are allowed only one Checkout from the Pledge Manager!
You can fill up your cart, log out, log in a few days later, change your selection, as often as you like. As long as you don't clear your cookies, your selection should remain in your Cart.

But, once you actually Checkout, your Reward Selection will be processed!
This means that it is sent to us for Fulfillment.
If you want to add new stuff to your selection, you will have to create a new “order”, and you will have to pay the full standard shipping fee again.

Also, please remember that the Pledge Manager will close on July 25 August 10 2016 and at the moment, we don't have plans to re-open again after that.

When you have completed your selection, Proceed to checkout.
Complete the Billing and Shipping section, then add Shipping (your store credit includes your shipping fee – review Shipping Fees and Options).

Then, you MUST choose 'Pay using my store credit' (unless that option is not available).
If you don't, then your store credit will not be deducted from the total when you reach the Paypal payment page.

tgg2ks-05-pay-with-store-credit-small.jpg


If there is still an amount left over to pay after that, then click Proceed to Payment.

You can whoose to Pay with Paypal (which include paying with credit cards without having a Paypal account) or with a credit card (processd by Stripe). When you choose Paypal, you'll be taken to a Paypal page. There, you can sign in to your Paypal account to make payment, or you can pay with a Credit Card without creating an account. (In most countries, Paypal gives you the option to pay with a credit card without creating an account. If that option is not available, you may need to clear your browser's Paypal cookies first:

05-pay-with-a-credit-card.jpg

If you have problems or questions while using the Pledge Manager, do check out the FAQ
For any questions related to the Pledge Manager, you can also reach us via the chat window, or contact us.

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